10 Amazing Online Tools To Grow Your Restaurant Business

In the rapidly evolving landscape of the restaurant industry, culinary excellence is just one aspect of success. In the digital age, leveraging technology has become imperative for restaurateurs looking to stand out and thrive.

 Online tools have emerged as invaluable resources that can streamline operations, enhance customer experiences, and ultimately drive growth. In this comprehensive guide, we will discuss amazing online tools that have the potential to revolutionize your restaurant business.

Online Tools To Grow Your Restaurant Business in 2023 & Beyond

1.KrispCall: Streamline Communication

Communication plays a pivotal role in growing a restaurant business. It allows businesses to stay in touch with customers, and employees and helps businesses build relationships and trust.

To achieve this, KrispCall is a reliable and efficient tool that enhances communication by offering reliable call center software for restaurants. This allows businesses to communicate seamlessly with customers for their ordering, query, and reservation. KrispCall also has features like call recording, IVR (Interactive Voice Response), number sharing, call masking, call transfer, and call analytics.

One of the standout features is a Unified Callbox where all incoming and outgoing calls, voicemails, and SMS show in a single window. It makes it easy to communicate with customers by looking at or listening to previous conversations. Not only that, KrispCall is also affordable in pricing. Its subscription starts from $15 per month per user which is suitable for all kinds of businesses. 

2. Finesse: Managing Social Media

In an era where Instagram-worthy dishes can drive customer traffic, social media management tools like Hootsuite and Buffer are essential. These platforms alleviates restaurant businesses’ social media pain points and empower restaurant owners to effortlessly manage multiple social media accounts, schedule posts, and analyze engagement metrics.

Visual content plays a pivotal role in attracting patrons, making it crucial to consistently post high-quality images of your delectable creations. Moreover, these tools facilitate direct interaction with customers, fostering a sense of community and loyalty.

3. Google My Business: Your Gateway to Local SEO

The significance of local search engine optimization (SEO) cannot be overstated for restaurants. Google My Business provides an avenue for establishments to create an informative business profile. 

This profile includes essential details such as operating hours, location, and customer reviews. Optimizing your Google My Business profile can significantly boost your restaurant’s visibility in local searches, driving higher foot traffic and engagement.

4. OpenTable: Seamless Reservations 

Efficiently managing table reservations is vital for delivering impeccable customer service. OpenTable simplifies the reservation process for both diners and restaurant owners. 

Patrons can conveniently book tables online, while restaurateurs gain access to a platform for seamless reservation management. The data collected through OpenTable aids in optimizing table turnover and allows for the personalization of guest experiences, thereby enhancing customer satisfaction.

5. QuickBooks: Financial Management 

For sustainable growth, sound financial management is non-negotiable. QuickBooks is a comprehensive tool that enables restaurant owners to track expenses, manage payroll, and generate insightful financial reports. By gaining a holistic view of your restaurant’s financial health, you can make informed decisions that drive growth and stability.

6. When I Work: Streamlined Staff Scheduling 

The intricate task of staff scheduling is a challenge that technology can effectively address. When I Work provides a centralized platform for creating schedules, managing employee time-offs, and facilitating communication. By ensuring a well-organized workforce, this tool contributes to a harmonious work environment, resulting in enhanced customer experiences.

7. ChowNow: Elevating Online Orders

The surge in online food ordering has necessitated a seamless ordering process. ChowNow offers customizable online ordering solutions that can be seamlessly integrated into your restaurant’s website and app. This tool not only enhances customer convenience but also drives online sales, expanding your revenue streams.

8. SurveyMonkey: Gaining Customer Insights through

Understanding customer preferences is pivotal for staying competitive. SurveyMonkey enables restaurant owners to design surveys and gather valuable insights. By comprehending customer opinions, you can fine-tune your menu offerings, enhance service quality, and tailor the dining experience to meet and exceed expectations.

9. Mailchimp: Email Marketing

According to digital marketing strategies, email campaigns remain a potent tool for customer engagement. Mailchimp facilitates the creation and distribution of personalized email campaigns. These campaigns can include promotional offers, event announcements, and updates, fostering a direct and personalized line of communication with your customer base.

10. Trello: Fueling Culinary Creativity 

Trello transcends its role as a project management tool to become a creative hub for restaurants. Whether you’re brainstorming new menu items, organizing food-tasting events, or planning promotional activities, Trello’s visual boards facilitate collaboration and idea organization among your team members.


In an age where technology is reshaping industries, the restaurant business is no exception. The 10 online tools discussed in this article offer holistic solutions for optimizing operations, enriching customer interactions, and fostering growth. 

From communication enhancement and financial management to marketing strategies and culinary innovation, these tools provide the framework to elevate your restaurant business in the digital era. 

Embrace technology, integrate these tools, and witness the transformation as your restaurant not only survives but thrives in the dynamic landscape of the modern food industry.


1. How can Trello be utilized for culinary creativity?

Trello’s visual boards can serve as a brainstorming platform for menu ideas, food events, and promotions. By organizing thoughts, collaborating with team members, and visualizing plans, Trello fosters culinary innovation within your restaurant.

2. Is email marketing still relevant for restaurants in the era of social media?

 Absolutely. Email marketing, facilitated by tools like Mailchimp, offers a personalized and direct way to engage with your customers. Sending promotions, event announcements, and updates directly to their inboxes keeps your restaurant top of mind.

3. How can QuickBooks benefit restaurant financial management?

 QuickBooks assists in tracking expenses, managing payroll, and generating financial reports. By providing a comprehensive view of your restaurant’s financial health, it empowers you to make informed decisions that support growth and stability.

4. Can SurveyMonkey truly help in understanding customer preferences?

 Yes, SurveyMonkey allows you to design surveys that gather insights directly from your customers. Understanding their preferences, feedback, and suggestions helps you tailor your offerings and services to match their expectations, enhancing overall satisfaction.

5.  What role does social media management play in restaurant success?

 Social media platforms, managed through tools like Hootsuite and Buffer, enable you to showcase your dishes, engage with customers, and promote events. Active social media presence fosters brand loyalty and helps attract new patrons to your restaurant.

6. How can I integrate these tools seamlessly into my restaurant business

 Each tool typically offers integration guides or customer support to help you set up and utilize them effectively. Many also provide user-friendly interfaces, making the integration process relatively straightforward. If needed, consider seeking assistance from tech-savvy staff or hiring professionals.

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